Return & Refund Policy
30-day hassle-free returns, 1-year warranty, and transparent refund process — designed for your peace of mind.
📦 30‑Day Return Policy
Our refund & return policy lasts 30 days from the day you receive your item(s).
✅ Return Eligibility
To be eligible for a full refund, the item must be returned with all accessories, original box, manuals, and components that were shipped. Items must be in original condition. We reserve the right to refuse returns if the returned item does not match the original product (e.g., different items, damaged, missing components).
📋 How to Initiate a Return
- Online Account: Request a return via your customer account dashboard.
- Email: Send return request to service@hoengager.com
- Phone: Call +1-626-670-1733 to request RMA.
💰 Refund Amount & Restocking Fee
Non‑defective returns (Buyer’s Remorse):
- Unopened items: Full refund (customer pays return shipping).
- Opened items: Up to 15% restocking fee may apply.
- Items that originally qualified for free shipping may incur restocking fee even if unopened.
Defective returns: Full refund or replacement, free pre-paid shipping label provided.
🏢 SUNFUN TECH. USA
Your trusted partner for gaming performance
Factory & HQ
5185 G Street,Chino, CA 91710
Phone Support
+1 (626) 670-1733
Mon–Fri: 9am – 5pm PT
service@hoengager.com
RMA, warranty & sales
⚡ HOENGAGER Service Promise
Every system is hand‑built and tested in Chino, CA. Full warranty coverage and transparent RMA process.
🔄 Cancellation Policy
- Cancel if order status is "unfulfilled" — full refund before shipment.
- If already shipped, follow standard return process after delivery.
- Cancellations made after 48 hours of payment may incur a $50 processing fee.
🛡️ One-Year Limited Warranty
- Free from defects in materials & workmanship for 1 year from purchase.
- Repair or replacement at our discretion, including labor & parts.
- Warranty excludes: misuse, physical damage, unauthorized modifications.
- Customer responsible for improper packaging during return.
🚚 Shipping & Failed Delivery
- Buyer's remorse: Customer pays return shipping.
- Defective items: Free pre-paid label provided.
- Failed delivery (wrong address/refusal): return shipping fee applies.
- Always use trackable shipping; returns without tracking may not be processed.
📩 Need help with a return?
Our team will respond within 1-2 business days. Provide your order details for faster assistance.
⚡ Direct Support Channels
Monday–Friday, 9am–5pm PT
Zhiguo Chen, 5185 G Street, Chino, CA 91710
Refunds processed to original payment method within 7-14 business days for credit cards, 48h for PayPal.