Return Policy
Our commitment to your satisfaction with clear and fair return policies
Non-defective Returns
We accept refund RMA requests within 30 days after package delivered for non-defective returns.
- Full refund will be issued if packages are unopened
- Freight charges may apply for opened packages
- We may apply an up-to 15% restocking fee on opened non-defective returns
- International shipping returns may incur additional fees
Defective Returns
We accept refund or replacement RMA requests for defective units.
- Full refund or replacement will be issued once packages are returned
- Follow the RMA instructions in your return email
- Use the provided return shipping label
- Return period varies based on product warranty terms
- Contact us for specific warranty details
Customer Support & Feedback
If you need technical support after receiving your item, please don't hesitate to contact us. We will do our best to help and resolve your issues.
100% Customer Satisfaction
Your feedback is very important to our store. We strive to provide high quality products and customer service.
Technical Support
We provide comprehensive technical support to ensure your gaming PC performs at its best.
Email us: hoengager@sennow.com
Leave Us a Message
Sennow Inc. USA
Factory Address
3857 Schaefer Ave #E/F
Chino, CA 91710
Phone
626-670-1733 (North America)